For years, we have been saying that automation is coming. It is firmly here today, yet gaps in the understanding of automation technologies continue to exist among business leaders – and not surprisingly so, given the pace of technological change.
For some, automation may immediately conjure a limited view of physical machinery or a grandiose vision of robots taking over the world. The danger with such views is that it almost always makes automation a technology project. On the contrary, automation should first and foremost be a business-driven exercise.